At OUD Perfumes, we believe that selecting a fragrance is a personal journey, and we want you to be completely enchanted with your purchase. If, for any reason, your chosen scent doesn’t resonate with you, our return policy is designed to ensure a smooth and satisfying experience.

1. Satisfaction Guarantee
We stand behind the quality of our perfumes and want you to love every drop. If your purchase doesn’t meet your expectations, you can return it within 30 days of receipt for a full refund or exchange.

2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
 The item must be unused and in its original packaging.
 The seal on the perfume bottle should remain unbroken to maintain the integrity of the fragrance.
 Proof of purchase, such as your order confirmation or receipt, must be provided.

3. How to Initiate a Return
Returning your fragrance is simple! Just follow these steps:
 Contact our customer service team at [info@oud-perfumes.com] to initiate your return. Include your order number and reason for the return.
 Once your return is approved, we’ll provide you with a return shipping label and instructions.
 Package the item securely, ensuring it’s protected during transit.

4. Return Shipping Costs
If the return is due to an error on our part (e.g., incorrect item received), we will cover all return shipping costs. However, if you are returning a product for other reasons, the cost of return shipping will be your responsibility.

5. Processing Your Refund
Once we receive your returned item, our team will inspect it to ensure it meets our return policy requirements. If approved, your refund will be processed within 5-7 business days, and the amount will be credited to your original payment method. Please note that your bank or credit card company may take additional time to process the refund.

6. Exchanges
If you wish to exchange your perfume for a different scent, simply follow the return process above and place a new order for your desired fragrance. We recommend reaching out to our customer service team for assistance in selecting the perfect replacement.

7. Final Sale Items
Please note that certain items, such as limited edition or clearance fragrances, may be marked as final sale and are not eligible for return or exchange. Always check the product description for details.

8. Contact Us
We’re here to help! If you have any questions about our return policy or need assistance, please don’t hesitate to reach out to our customer service team at [info@oud-perfumes.com]. Your satisfaction is our top priority, and we’re dedicated to ensuring your experience with OUD Perfumes is nothing short of exceptional.

Thank you for choosing OUD Perfumes, where every scent is a journey, and we’re here to make sure you find your perfect match!